Return & Refund
Return Eligibility
Due to health and safety regulations, we cannot accept returns on most medicine, pharmaceutical, or health-related products unless the item is:
Damaged during shipping
Incorrect or defective upon arrival
Expired (if applicable)
Non-Returnable Items
For the safety and well-being of our customers, the following items are non-returnable and non-refundable:
Prescription medications
Opened or used medical supplies
Personalized or custom products
Items marked as “final sale” at the time of purchase
How to Return an Item
If your purchase meets one of the criteria for a return (damaged, defective, or incorrect item), please follow these steps:
Contact Us: Reach out to our Customer Service team within [X] days of receiving your order by email at [Insert Email Address] or by calling [Insert Phone Number]. Please include your order number, a description of the issue, and, if applicable, photos of the damaged or incorrect item.
Return Authorisation: Once we review your request, we will provide you with a Return Authorisation (RA) number and instructions on how to send the item back to us.
Return Shipping: For eligible returns, we will cover the return shipping cost if the item was damaged or sent incorrectly. For all other returns, the customer is responsible for the return shipping costs.
Packaging: Please ensure that the item is returned in its original packaging, with all accessories and documentation included.