Terms & Conditions
Facts and suggestions
The information and help you give when you use the service comes from the details you gave us. You are responsible for making sure this information is correct, and you agree that if you don’t do it, whether you mean to or not, it will change the information and advice we give you and the drugs we offer you, which could have effects that are out of our control.
Prices
Unless it says otherwise, all prices on this page include GST. We work hard to ensure that all of the price information on our website is correct, but mistakes happen occasionally. Should there be a mistake and the price charged is too high, we will find everyone who overpaid and give them their money back.
Making a legally binding deal
When you place an order to buy something from us, we will send a confirmation email to the email address you gave us to let you know that we got it. Professional rules of conduct and laws may limit the number and frequency of any items we can provide you. Because of this, we are not obligated to provide you with more than the legal maximum and will only charge you for the items we offer you. We can turn down any order if we want to.
Payment
You must be allowed to use the payment card. You also give us or our payment service provider permission to charge your card for the items in your order, plus any postage and packaging fees and any other fees due to us under these terms and conditions.
Rules and laws
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Safety and privacy
Edsydney and other security technologies use firewalls and Secure Socket Layers to keep the information sent through this website safe.
Our card processing agents safely send your financial information to them, and they do what we tell them to do with it. We don’t see that information.
We may get your personal information while you’re on our site. This is so we can set up your account and handle billing, medicine supply, and questions. We will only keep your information for as long as it takes to process your order, issue any refunds, address any complaints or feedback, or send you advertising materials and information.
Because electronic transmissions are never fully private or safe, we advise our customers to ensure that any computer, tablet, or smartphone they use to access their online patient record is adequately protected from being hacked.
We follow the rules for keeping your information safe. We will use the information you give us and other information we get about you to handle your request and give you the things and/or services you want. We will only share your personal information with the dispensing drugstore and the courier service, the only groups directly involved in providing these services. This service is not responsible for telling your regular doctor about our doctors’ recommended medicine. We need to know about your doctor and get permission to do this.
Getting orders to people
All sales of medicines are charged $9.95 for shipping and handling.
Our partner pharmacy will give out all the drugs. On work days, medicines will usually be sent out within 24 hours. Australia Post service is used to send all medication by mail.
It’s only possible to make a lost package inquiry up to 3 months after the package was sent. Australia Post only keeps tracking information for three months after receiving the package. If the problem can’t be fixed within 3 months, we won’t be able to replace or repay any orders that were not delivered.
If delivery fails and you can’t pick up your order in time, Australia Post will send it back to us at our expense. A $19.90 fee covers returning and delivering your order if you want it to be sent again. Any orders sent back because of wrong information will be repaid, but the delivery fee will be taken off.
How to Return Items
It is against the rules to accept returns of prescription drugs. The item can’t be stored in a way that guarantees its safety after leaving the pharmacy, so it can’t be used again. We are not able to accept medicine returns because of this.
How to cancel your order: Please call or email us immediately. Then, if the medicine hasn’t been sent out yet, we can give you a full return on your order.
Notifying people of mistakes
You should quickly check the contents of each delivery as soon as you get them. If you think that things were sent to you by mistake, please email us right away at support@edsydney.com
The data on this page
We make sure that all of the information on our website about our business, services, and goods is correct. However, some things may happen or emerge that make the information sometimes out of date. Individualized medical advice is much more important than general medical information on the website. You should not read or use it as such.
There are links to other sites: This website, Edsyney, has links to health tools and other websites owned and run by others. We’re only giving you these links for your convenience. We don’t have any control over those websites and won’t be responsible for anything that happens to them.
Permitting to order drugs
Our doctors can’t decide if giving patients medicine is in their best interest until they have all the facts. Sometimes, this means that the doctor has to ask the patient for more information than what was given in answer to an online questionnaire.
Policy on Refunds
Your refund will be processed instantly in three to five business days, but it could sometimes take up to fourteen days. Orders that are turned down before a call with a doctor will be fully returned. If you want to return an order after talking to a doctor, you will get your money back, less the appointment fee. There is a $10 rebooking fee for missed or changed meetings. If you miss more than one meeting without paying the rebooking fee, you might get your money back, less the rebooking fees for the appointments you missed.
How to File a Complaint
Regarding customer service, we always try to do things better and get them right the first time. Please let us know right away if there is anything you don’t like, and our team will be happy to fix any problems you may have.
If you have a problem, please email support@edsydney.com. We will do our best to get back to you within 48 hours. If you need to take care of something right away, please call us instead. We will fix any problems as soon as possible.
Our right to change the terms and conditions
Please note that we may change these terms and conditions occasionally. The terms and conditions that are in effect when you order things from us will apply to you unless:
If these terms and conditions need to be changed because of a law or order from the government, those changes may apply to orders you’ve already placed or
Before we accept your order, you are informed of any changes to these terms and conditions. If you don’t tell us otherwise within seven working days of receiving the goods, we will assume that you agree to the changes to the terms and conditions.
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